LOVE'S BBQ PRIVACY POLICY
Last updated: August 13, 2024.
We created this Privacy Policy to show you how we protect and handle your personal information, which we obtain from you when you visit our website or contact us. In this Privacy Policy, we explain what personal information we collect, how we might use the information, how we protect the information, who has access to the information, and how you can correct any inaccuracies in the information.
Please note that this Privacy Policy applies only to information collected by our website, and not to any information collected offline by us or online or offline by anyone else. If you have questions or concerns regarding this Privacy Policy, please contact our customer service department.
Collection and Use of Personal Information
We collect personal information from you if you place an order with us via PayPal® or using our mail order form, or if you contact us using our online contact form, or if you reply to our e-mail, or if you click a link on our e-mail. We ask you to provide contact and financial information directly to our payment processor PayPal® in order to purchase our products. PayPal® shares that information with us. From time to time, we share your e-mail address information with our e-mail marketing provider in order to market our products to you. By providing your contact information to us, you are giving us your consent to receiving marketing e-mails from us. Our web hosting company, payment processor, e-mail marketing provider, and other third parties automatically collect information from our visitors whenever you access our website, open or reply to an e-mail, or click a link in an e-mail. These activities are explained more fully below.
Server Logs. When you visit the website, our web hosting provider automatically receives certain information about you, such as your Internet Protocol (IP) address, the date and time of your visit, the type of browser you use, the Internet address of the website from which you linked directly to our website, and the website you visit when you leave our website. Our web hosting provider collects and stores this basic information about visitors in its server logs. We do not generally use this information about you, but we have access to it and could use it if needed or desired to improve our website, to gather broad demographic information about our visitors, and to track and compile general usage information to improve our website. We are not responsible for, and have no control over, any information such third parties may collect.
Cookies. Cookies are small text files that many websites, including ours, will send directly to your browser for storage on your computer's hard drive. Like many other websites, our web hosting company, payment processor, e-mail marketing provider, and other third party providers send cookies to your browser to keep track of your activities on our website and to make improvements. Our payment processor may also use cookies to save your personal and financial information so you do not need to re-enter each time you place an order. We do not generally use this information about you, but we have access to it and could use it if needed or desired to improve our website, to gather broad demographic information about our visitors, and to track and compile general usage information to improve our website. We are not responsible for, and have no control over, any information such third parties may collect. Most browsers are initially set to accept cookies. If you wish to disable cookies, the help menu on most browsers will explain how. However, if you set your browser to disable cookies, you may not be able to access certain areas on our website and may not be able to purchase products from LovesBBQ.com.
Other Automatically Collected Information. Examples of the information that may be collected and analyzed by our web hosting company, our payment processor, our e-mail marketing provider, or other third party providers include the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; the full Uniform Resource Locator (URL) clickstream to, through, and from our website, including date and time; and cookie number. Browser data such as cookies, web beacons, and Flash cookies (also known as Flash Local Shared Objects) may be collected and analyzed by third party providers. Software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page may be collected and analyzed by third party providers. We do not generally use this information about you, but we have access to it and could use it if needed or desired to improve our website, to gather broad demographic information about our visitors, and to track and compile general usage information to improve our website. We are not responsible for, and have no control over, any information such third parties may collect.
Contact Information. When you contact us via our online form, we ask you to provide contact information, such as your name, address, telephone number, and e-mail address, and if you provide it, we collect and store this information. We also collect and store such information if you purchase products from us using PayPal® or the mail order form on our website. We use your contact information to contact you in connection with your activities and transactions on our website, to respond to your inquiries, to process your payments, to ship products, and to market our products to you. By providing your contact information to us, you are giving us your consent to receiving marketing e-mails from us.
Payment Information. We use your payment information to bill and collect payment from you for your purchase of products on LovesBBQ.com, to ship products to you, and to market our products to you. We use PayPal® for our payment processing, and all information you provide online to make a purchase through our website is sent directly to PayPal® through their secure system. PayPal® sends us information such as your name, your shipment address information, your billing address, and your e-mail address. PayPal® does not send us your credit card or bank information. We receive information from PayPal® when it sends confirmation to us that payment was made, and when it sends your payment and shipment information to us so that we may ship your products. If you order products using the mail order form on our website, we collect and store your name, your address, your telephone number, your e-mail address, and your banking information as shown on the check you send us for payment. We may use all information collected from you to contact you, to improve our website, to market our products to you, or in any payment dispute. By making a purchase, or by engaging in any other kind of activity or transaction that uses payment information, you consent to our providing your payment information to our payment processors and other third party providers to support and process your activities and transactions. Those entities may include Paypal®, other payment processors, and banking institutions. Any of those entities may be authorized to use your payment information in accordance with our contracts with those providers and following their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. You agree that we may use and disclose all such information to such third party providers in the same manner in which we are entitled to use and disclose any information that we collect from you.
E-Mail Communications. We collect and store the content and header information of any e-mail communications you may have with our customer service representatives. We use those e-mail communications to address your questions and concerns, to reply to you by e-mail, to improve our website, and to market our products to you. From time to time, we may send you marketing e-mails through our e-mail marketing provider. We receive electronic confirmation when you open any marketing e-mail sent to you through our e-mail marketing provider. By ordering from us, or by contacting us by phone, e-mail, or the contact form on our website, you are giving your consent to receive marketing e-mails from us. If you do not want to receive marketing e-mails from us, please click on the opt-out link on any marketing e-mail or register your opt-out preferences at www.ConstantContact.com.
Protection and Security of Personal Information
We use a variety of safeguards to protect your personal information against loss, theft, or unauthorized access or disclosure, including but not limited to password authentication, monitoring, auditing, firewalls, and encryption. Payment information that you send through Paypal® is secured and encrypted. However, contact information you send us through our online form on our website is not encrypted. Although we make every reasonable attempt to protect the personal information that you share with us, no transmission over the Internet can be guaranteed to be 100% secure. Also, please note that e-mail is not secure against interception. You are transmitting all such information over the Internet at your own risk. Once we receive your transmission, we make our best effort to protect its security on our systems. Although we do not directly control the third party providers that own and operate the servers on which we collect and store your personal information, our contracts with those companies obligate them to protect the security and integrity of your personal information as described above. Each time you make a purchase from LovesBBQ.com, you should remember to log out at the end of each session. You may also wish to close your browser window when you are finished. Those actions help to prevent others from accessing your personal information and correspondence if you share a computer with someone else or use a computer in a public place.
Access to Information
We take your privacy seriously. Except as otherwise explained in this Privacy Policy, we will not share your personal information with others without your knowledge and consent. We may disclose your personal information without your consent if we determine such disclosure is necessary to comply with applicable law, to cooperate with law enforcement, or to protect the interests, safety, or civil rights of other persons, or in the event of a transfer of ownership or assets or a bankruptcy proceeding.
Children's Privacy
Our Website is intended for adults only, and we do not knowingly collect personal information from anyone under 18 years old.
How to Correct Inaccuracies
You may request changes or deletions to your personal information by contacting us through our online contact form on our website or by sending an e-mail to our customer service department. We will respond to all such requests for changes within a reasonable time. Please be aware that changes or deletions are not instantaneous and may not be reflected immediately in our records. If you ask us to change or delete your personal information, please be aware that we may continue to store your original information and that changes or deletions will affect only your information in our records and nowhere else. Changes and deletions will not affect information that we may have already forwarded to payment processors or other third party providers, as provided above in this Privacy Policy.
Your Choices
If you choose not to provide personal information to us, or if you do not wish us to use your personal information in the ways described in this Privacy Policy, then please do not provide us with your personal information, whether online, by mail, by telephone, or any other means. We will not be able to sell or ship products to you if you do not provide us with your personal information. You may unsubscribe from our marketing e-mails using the appropriate link in each marketing e-mail. Most browsers are initially set to accept cookies. If you wish to disable cookies, the help menu on most browsers will explain how. However, if you set your browser to disable cookies, you may not be able to access certain areas on our website and may not be able to purchase products from LovesBBQ.com.
Notification of Changes
We reserve the right to change this Privacy Policy at any time. If we do change this Privacy Policy, we will provide notice to you by posting the changes on our website. We will use your information in accordance with our Privacy Policy in effect at the time the information was collected, unless you agree otherwise.
Thank you for your support!
LOVE'S BARBECUE INC.
324 S. Diamond Bar Blvd.
Suite 642
Diamond Bar, CA 91765
Telephone (909) 979-3553